Campground Cancellation Guideline
Campground Specific Cancellation Policy
IN PLACE OF THE NATIONAL KOA CANCELLATION POLICY LISTED BELOW (AND ANYWHERE ELSE IT IS DESCRIBED), THE DELAWARE WATER GAP~POCONO MOUNTAIN KOA HAS THE FOLLOWING CANCELLATION POLICY:
A 10-day cancellation notice is required on all sites. Cancellations made within 10 days of arrival will result in the forfeiture of all deposits. Groups and seasonals may have special deposit and/or cancellation requirements. THE DELAWARE WATER GAP~POCONO MOUNTAIN KOA takes a deposit equal to your full stay to expedite your check-in and get your enjoyable stay started.
By clicking the I ACCEPT THE TERMS AND CONDITIONS box when making your reservation you agree to the Campground's Cancellation Policies.
NOTES for All Campsites including All Rental Units, Cabins, and Deluxe Cabins:
Pets are permitted ONLY in Pet-Friendly Rentals. There are a limited number of cabins that are Pet Friendly. Special deposit rules apply. Two pets maximum in Pet-Friendly units. Additional fee for having a second pet in Pet-Friendly units applies at check-in. Please call the office to confirm your Pet-Friendly Rental. Smoking is not permitted in any of our Rental Units. No tents may be put up on sites with Rental Units. All rental units are subject to a one-time supplemental fee of $25 at the time of registration and/or a one-night rental fee. Tents are not permitted on any Rental Unit, Cabin, Deluxe Cabin, or RV site and only one tent may be set up on a tent site.
NOTES forALL GUESTS:
We are trying to preserve the look of nature at night, we do not allow floodlights on the campsites. One car is allowed per site; additional cars must park in the Visitor Parking Lot. Only one tent may be set up per tent site and no tents may be set up on RV sites. If you would like a tent site next to a friend please advise us. Tents are not permitted to be set up after 10:00 pm. Day or Night visitors must stop and register at the office upon arrival and pay the visitor fee.
For all Rental Units, Cabins, and Deluxe Cabins check-in begins at 3:00 pm daily and check-out time is by 10:00 am.
For RVs and Tents, check-in begins at 2:00 pm daily and check-out time is by 11:00 am.
Seasonal campers, long-term campers, and large groups have alternate rules for cancellations.
WE ARE OPEN ALL YEAR, HOWEVER, THE WATER MAY BE SHUT DOWN ON ALL SITES, CABINS, AND RENTALS FROM AROUND MID-OCTOBER THRU AROUND MID-APRIL, DEPENDING ON THE WEATHER. OUR MAIN BATHHOUSE IS OPEN 24 HOURS A DAY, 7 DAYS PER WEEK WITH HEAT & HOT SHOWERS! WATER DELIVERY IS AVAILABLE.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-570-223-8000 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.