Campground Cancellation Guideline
Campground Specific Cancellation Policy
RV and Tent Sites: 48 hours cancellation notice is required. Notify the campground by 4:00pm two days before your scheduled arrival.
Camping Cabins: 7 days cancellation notice is required. Please notify the campground one week before your scheduled arrival.
Dome: 7 days cancellation notice is required. Please notify the campground one week before your scheduled arrival.
Special Policy for Holiday Long Weekend:
NO REFUND will be given on Father's Day Weekend, Holiday Long Weekends: Victoria Day, Canada Day, Civic Holiday and Labour Day.
The special policy applies to all reservations that cover any day of the Father's Day Weekend and the Holiday Long Weekends.
For Father's Day Weekend,Minimum Stay is 2 nights. Deposit for the first 2 nights of the reservations is required.
For Holiday Long Weekends, Minimum Stay is 3 nights. Deposit for the first 3 nights of the reservation is required.
*Not calling to Cancel / No Show will result in forfeiture of the entire deposit. Please let us know if you are not able to arrive on the scheduled arrival day.Please Email your name, reservation # to [email protected] . We will process within 2 days. KOA cancellation policy will apply.
KOA Rewards Appreciation Weekend and Big Weekend (If discount applied):
No refund will be given. No reschedule allowed. No site switch allowed with discount applied.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-226-887-2888 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.