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Nov 20, 2023
repeat customer, will try to book the bigger cabin next time, campground and facilities were all in good condition
Nov 19, 2023
Excellent staff fantastic campground kept very clean and friendly. I’ll be back!!’ Thank you
Nov 19, 2023
Cabins are lovely but layout is lacking. The Deluxe Cabin we stayed in had no sink in bathroom, having to use the kitchen sink for hygiene. At this price point expected more. Decided to stay an extra night as we were quoted a price with discount but when we went to pay was told they could not give the discount promised. Would not stand behind employees quote. Will go back to CC instead.
Nov 16, 2023
Perfect as always.
Nov 15, 2023
The staff is very accommodating. Thank you for making our stay a pleasant experience. We keep coming back, as other family members do.
Nov 15, 2023
Always a great place to stay.
Nov 15, 2023
KOA Cabin We were on the river. Great stay. Great staff.
Nov 14, 2023
We really enjoyed our stay. Townsend KOA is top notch, our cabin was clean, staff was helpful and friendly with updates being sent via text. Looking forward to staying again next year!
Nov 13, 2023
We love this camp ground. Everyone is always so friendly
Nov 13, 2023
Super nice place and will come again. Wish the internet service was better (I could stay longer and work some remote). Also when I get away love to watch Hallmark channel.
Nov 13, 2023
We stayed in a deluxe cabin. This was our first visit to a KOA campground, but it won't be our last. We thoroughly enjoyed it.
Nov 13, 2023
Nov 13, 2023
We had a wonderful stay at KOA. The cabin was nice and clean with nice access to fire pit. The only problem I had was the mattress in the main room was horrible. The bed kept sinking in until we moved to the bunk beds for the night.
Nov 09, 2023
Our 3rd year at this KOA. Friendly and run well. Beautiful campsite.
Nov 06, 2023
Loved our stay and the proximity to Cades Cove! Highly recommend and would love to stay again!
Nov 02, 2023
The staff was more than accommodating! My wife and I were on our annual anniversary motorcycle trip. They went above and beyond to help us out; we had a few unusual/special requests since we were on a motorcycle. We will definitely be staying there again when we go back for a family vacation with our kids.
Oct 31, 2023
Always a great experience!!
Oct 31, 2023
This is now my favorite campground . Nice sites and exceptionally clean bath and restrooms. Plenty of activities for the kiddos. But most of all the staff is outstanding greeting you always with a smile and a great attitude working hard to make your stay the best it can be .
Oct 30, 2023
Staying at the Townsend KOA is always a great time! The status is awesome, clean facilities, and the perfect location for all our GSM activities!
Oct 30, 2023
Everyone was very friendly. We loved how family oriented and kid friendly the campground was. The bathrooms were very tidy and the staff were very quick with requests. We loved that there were Halloween events happening while we were there. We can't wait to come back!
Oct 28, 2023
Great cabin. Clean campground.
Oct 28, 2023
I have stayed here at least 12 times mostly in Cabin DC5. I will be back, Thanks!
Oct 26, 2023
It was perfect! Staff was very caring and everything was very clean.
Oct 25, 2023
Oct 25, 2023
Most enjoyable. Great staff. I will say tho that the window blinds were filthy and needed cleaning. The headboard of the bed needed a good vacuuming. More attention needs to be paid to cleaning corners. I woke with several spider bites. The bed itself was very comfortable.
Oct 25, 2023
Second time we have stayed at this KOA and we love it! Our cabin was perfect for our needs. Checkin was very efficient and the gal was friendly and informative. Great place to stay!!
Oct 25, 2023
Our cabin did not have dishcloths, dishwashing liquid or paper towels I had to request them the next day. I think it was just forgotten by housekeeping as I have never had this problem before. Also there was food crumbs under the mattress in the bunks. The office help was awesome as usual. This doesn’t ruin my rating with the KOA in Townsend. I just wanted to bring it to someone’s attention.
Oct 24, 2023
Great cabin. April was awesome.
Oct 23, 2023
We loved the cabin by the river. Next time we are in the area hopefully you have a cabin with kitchen and bathroom available by the river.
Oct 22, 2023
We had a great time as always .My only recommendation would be to clean the floors under the sofa sleeper as it was full of mouse droppings .DC19
Oct 22, 2023
We love it we go every fall
Oct 22, 2023
Our cabin was misrepresented
Oct 20, 2023
Oct 17, 2023
Our stay was great! Everyone was very friendly and accommodating. We love coming here! Our only problem was that our small cooler was stolen off our cabin porch. We have never had a problem before. See you next year!
Oct 17, 2023
We have stayed at KOA Townsend for years. This stay was in deluxe cabin/where we have stayed b4. Dissipointed for several reasons but after paying $300 per night did not expect mice droppings on kitchen table & in my toiletries. Reported mice & were told we were in the woods. Shelley was a bright spot & other staff but not all. Too many other/better options. Will never sleep with mice again!
Oct 17, 2023
I sent an email to the Campground. Our Deluxe Cabin was nasty. It was not cleaned well at all and I am not happy. The campground itself is beautiful and if you have your own camper it is great! As far as staying in the cabins...I don't recommend it.
Oct 16, 2023
Me and my husband came for a 4 day weekend to relax and unwind. Our cabin was clean and welcoming. We loved the fire pit and the patio. We always come back to this location.
Oct 16, 2023
Koa is always our number one place to stay when going out of town but this location was by far the worse all around. 10/10 would not recommend
Oct 16, 2023
The Sauntering Santa Report, Just a great place to camp. Very clean facilities and great shower area. Quiet as well and nice to listen to the river while you sleep.
Oct 15, 2023
VERY DISAPPOINTED! A. I was charged $80+ for an extra vehicle which was parked exactly where I was told at check-in to park it, with NO reference to being charged $20 a night, nor being required to park across the street—a guideline which I cannot find in print in ANY of your literature. NO COMMUNICATION. B. The bunk bed mattresses were too thin in the middle for anyone to sleep comfortably.
Oct 15, 2023
Very clean and well cared for property.
Oct 14, 2023
Cabin was full of mice. On tables countertops, in beds, clothes, and luggage. Booked 2 nights. Left after 1. Charged for 2. Front desk staff said “well it is camping”. Been camping 30 years and never had a problem until this. Definitely won’t stay in a KOA Deluxe cabin again.
Oct 13, 2023
Great stay as always, will return.
Oct 13, 2023
Awesome campground!!
Oct 13, 2023
Dirty linen in couch pull out. Floors not swept. Dirty sock in linen container. Broken faucet on sink. Roaches.
Oct 12, 2023
Oct 12, 2023
Oct 12, 2023
Oct 10, 2023
Oct 10, 2023
The Park model that we stayed in was very clean and very well kept. I will definitely be returning. As always I fell welcomed and very safe in the Koa's
May 23, 2024
Awesome campground love Townsend so much more quiet than the tourist towns.
- KY Rider on Google
May 21, 2024
The cabin was nice and clean. It has AC and a heater. The bathrooms were a short walk away.
- Rodney Johnson on Google
May 19, 2024
Edit: Two years later and we finally got to come back and stay by the river. I think this is the best tent site in the Smokies! And the best campground! We had a great stay at this beautiful campground! Had to switch last minute from a tent site to a cabin due to bad weather and the staff were so helpful. Can't wait to come back and stay by the river!
- Sally Ann Nichols on Google